TERMS & CONDITIONS
These Terms & Conditions apply to real estate photography and media services provided by Ben Owens Media. By booking a service, the client acknowledges and agrees to the terms outlined below.
1. BOOKINGS AND ACCEPTANCE
Booking a service with Ben Owens Media constitutes acceptance of these Terms & Conditions.
Bookings are subject to availability and are confirmed once accepted.
Any special requirements should be advised before the appointment.
2. SERVICES
Services will be provided according to the package or individual service booked.
Photography includes up to 25 professionally edited images. The final number of images supplied will depend on the property and the number of suitable marketing images produced.
Video durations are approximate.
Additional work or services outside the original booking may incur an additional charge. Where practical, this will be discussed before the additional work proceeds.
3. PROPERTY PREPARATION
The property should be clean, presented and ready for photography at the booked appointment time.
Minor adjustments may be made at the photographer's discretion. Ben Owens Media does not provide cleaning, styling or moving of substantial furniture or personal belongings.
If the property is not reasonably ready and the booked services cannot be completed, a return visit may be required and an additional fee will, in most cases, apply.
4. PROPERTY ACCESS AND SECURITY
The client is responsible for providing appropriate property access, including keys, lockbox details and alarm instructions where applicable.
Key receipt and return may be documented. Reasonable care will be taken to secure the property and return keys as instructed.
If access cannot be obtained at the scheduled appointment time, a cancellation or rescheduling fee may apply.
5. CANCELLATIONS AND RESCHEDULING
Cancellations or rescheduling with more than 24 hours' notice will not incur a fee.
Cancellations or rescheduling with less than 24 hours' notice may incur a fee equal to 50% of the booked services.
The cancellation or rescheduling fee may be waived where weather conditions or other circumstances are mutually agreed to justify rescheduling.
6. WEATHER
Cloudy or overcast conditions will generally not prevent a scheduled shoot from proceeding.
Rain, severe weather, unsafe conditions or weather that would materially affect the quality of the work may justify rescheduling without a fee.
Where practical, a decision regarding weather-related rescheduling will be made before travel to the property.
If the client elects to proceed despite unsuitable weather conditions, the property will be photographed or filmed under the conditions present at the time.
7. RESHOOTS AND RETURN VISITS
A return visit may be required where additional work is requested after the original shoot or where the property could not be completed as booked.
Return visits resulting from changes to the property, staging or presentation, additional content requests, property readiness, access issues or other work outside the original booking will, in most cases, incur an additional fee based on the work required.
Where practical, the cost will be discussed before the return visit proceeds.
8. EDITING AND REVISIONS
Normal professional post-production is included with the booked service.
Reasonable minor editing revisions are accepted where practical.
Extensive, specialised or out-of-scope editing may incur an additional charge. Where applicable, this will be discussed before the additional editing proceeds.
9. TURNAROUND AND DELIVERY
Standard delivery is targeted within 24 hours following the shoot unless otherwise advised.
Turnaround times for specialised or third-party processing may vary.
Completed media will generally be delivered electronically.
The client is responsible for downloading and securely storing delivered files.
The 24-hour turnaround is a standard delivery target and is not an absolute guarantee.
10. FILE RETENTION
Original captured media and working files will generally be retained for 90 days following delivery.
After this period, files may be deleted and their continued availability cannot be guaranteed.
11. USAGE RIGHTS AND COPYRIGHT
Once payment has been received, the client may use the delivered media for the marketing and promotion of the property for which the media was created.
This includes property listings, agency websites, social media, digital advertising and normal property marketing activities.
Copyright in the media remains with Ben Owens Media unless otherwise agreed in writing.
Delivered media may not be sold, transferred or licensed to unrelated third parties outside the original property marketing campaign without prior agreement.
12. PORTFOLIO AND PROMOTIONAL USE
Ben Owens Media may use completed work for portfolio, website, social media, advertising and other promotional purposes.
Where there are genuine privacy or security concerns, the client should advise Ben Owens Media before publication so reasonable arrangements can be made.
13. FLOOR PLANS
Floor plans are supplied for marketing and illustrative purposes only.
Measurements and dimensions are approximate and should not be relied upon for construction, renovation, valuation, legal purposes or any other use requiring independently verified measurements.
14. PAYMENT
Payment is due within 14 days of the invoice date.
Overdue accounts may be followed up by email or phone.
Ben Owens Media reserves the right to suspend or decline future bookings while an account remains overdue.
Further contact may be made to discuss an outstanding account, payment arrangement or other reasonable resolution.
15. TRAVEL
No standard travel charge applies within the usual Ben Owens Media service area.
Substantial travel outside the normal service area may be separately quoted and agreed upon before the booking.
16. CIRCUMSTANCES BEYOND REASONABLE CONTROL
Ben Owens Media will make reasonable efforts to complete booked services and deliver completed media as scheduled.
Severe weather, property access issues, emergencies or other unforeseen circumstances beyond reasonable control may require changes to the booking, shoot or delivery schedule.
17. CHANGES TO THESE TERMS
Ben Owens Media may update its services, pricing and Terms & Conditions from time to time.
The Terms & Conditions applicable to a booking are those provided or made available at the time the booking is made.
By booking a service with Ben Owens Media, the client acknowledges that they have read and accepted these Terms & Conditions.